Terms & Conditions

Welcome to Predator & Prey. These terms and conditions are designed to ensure a secure trading environment on our website and outline the complete agreement between you and Predator & Prey regarding your use of this site.

By placing an order with us, you agree to the following terms and conditions:

Contractual Agreement Your contract for any purchases made through this website is with Predator & Prey.
Communication Email will serve as a primary means of communication. A contract for the sale of any product will only be established once Predator & Prey confirms receipt of your payment and your order has been shipped to the address provided. This confirmation will be sent via email, and it will be considered effective at the time the email is sent, regardless of whether you receive it. This email confirms Predator & Prey's acceptance of your offer to purchase goods from us. You should verify that the details in this confirmation email are accurate and keep a copy for your records.
Privacy and Payment Details Your personal and payment details will not be shared with third parties. You must ensure that the information you provide is accurate, that you are using your own credit or debit card, and that you have sufficient funds to cover the cost of your purchase. If there are any changes to your details, it is your responsibility to update us promptly.
Consumer Rights If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods. If your order includes multiple items, the 14-day period starts from the receipt of the last item. After deciding to cancel, you have an additional 14 days to return the goods to us at your own expense. You must take reasonable care of the items while they are in your possession and report any issues within 48 hours of receipt. Cancellation must be communicated in writing.
Intellectual Property All intellectual property rights related to the content on our website belong to Predator & Prey. You do not acquire any rights to copyright, trademarks, or other intellectual property through your use of the site. All images and text are owned by Predator & Prey. The inclusion of any celebrities' names or images does not imply endorsement of the products on our site.
Order Processing Upon placing an order, you will receive an acknowledgement email. This does not constitute acceptance of your order. A contract is only formed once we send you a confirmation email stating that your goods have been dispatched. If there is a pricing error, we will notify you to confirm the correct price or cancel the order. If we cannot contact you, the order will be cancelled. If you have already paid, a full refund will be issued.
Pricing and Payment Prices include VAT but exclude delivery charges, which will be added where applicable. Payments are processed before items are shipped. All transactions are governed by UK law.
Shipping and Delivery We aim to ship in-stock items within 48 hours of receiving your order. Delivery times are approximate and may vary. Goods may be shipped in parts. Title to the products passes to you upon full payment. For international orders, any additional import duties or taxes are your responsibility. Customs policies vary, so please consult your local customs office for details.
Discount Codes Discount codes offered to account holders are only valid for purchases made through the specified account. Promotional codes can only be used once per order. If you misuse discount codes, your order may be cancelled or adjusted. Promotional benefits must be returned in full if the order is cancelled.
Returns Policy Please refer to our returns policy for detailed information on returning goods.
Non-Delivery Claims for non-delivery must be made within 28 days of dispatch. Failure to report within this time frame means we cannot address the issue with our couriers.
Complaints We have a procedure to handle complaints. Please email us with your reference number to resolve any issues at hello@predatorandprey.co.uk.
Pre-Order Policy Pre-orders are charged at the time of order placement, with delivery scheduled upon arrival at our store. Delivery dates are approximate and subject to manufacturer schedules. If we cannot fulfill your pre-order, we will issue a refund or provide store credit. Pre-order items are marked clearly on our site.
Payment and Fraud Prevention We conduct checks to prevent fraud and may share information with fraud prevention agencies. Misuse of false information or fraudulent orders will be prosecuted. All online card transactions are subject to additional verification and may involve contacting you for further verification.

By using Predator & P’s website, you consent to these terms and conditions.